For open accounts, terms are net 30 days from date of invoice. A service charge of 1.25% per month will be assessed on past due balances. Accounts not paid within those terms will be considered delinquent and are subject to being put on credit hold. First time orders, unless cleared by management, are C.O.D. payable by CASH CERTIFIED CHEQUE, MONEY ORDER, VISA or MASTERCARD.
We will ship on open accounts to customers who have established credit with us and are in good credit standing. To open an account, we require three (3) trade references with open account status that can be readily checked out by us. In addition, we require the name and branch of the bank used by the applicant.
A handling charge of $25.00 will be levied on each returned cheque. Customers who issue two returned cheques in a six month period will be dealt with on a C.O.D. cash only basis
Shipments are FOB our warehouse. Freight charges (in most cases) will be prepaid and added to the invoice. A shipment becomes the property of the co-signee when accepted by the carrier. Any claims for loss or damage should be filed with the carrier within five (5) days of receipt of shipment. If a shipment is received in damaged condition, we suggest that the carrier’s waybill be marked “Received in Damaged Condition” and signed by the driver.
The minimum invoice for all orders is $25.00.
All returns must be authorized by us and must be made within 5 days of the invoice date. All returned items must be in salable condition with the original box and/or packaging and all components such as screws, keys and installation instructions must be included. Returned goods must also include a packing slip stating our original invoice number. All shipments of returned goods are to be made freight prepaid. Freight collect returns will be refused. A restocking charge of 25% will apply to all returned goods except goods deemed defective according to the manufacturer’s warranty or goods shipped in error by us. Printed materials (code books, manuals…etc), software and tools CANNOT be returned.
Serrubec does not accept any liability for losses or damages resulting from defects in material or products sold by us or resulting from improper installation of said products.
Quotations are valid for one (1) month but subject to change if quoted manufacturer adjusts its pricing.
Prices are subject to change without notice.
Serrubec assumes no responsibility for any product misinformation that may arise due to incorrect information supplied by manufacturers or by typographical error in the composition of its catalogue.